FAQ

In-App Purchases:
 
Where can I buy the in-app purchase that this app offers?
Within the app, please go to Settings, where you can view the in-app purchase description and price, and please proceed from there. Thank you for purchasing an in-app purchase, it is much appreciated.
 
I am getting the error message 'Cannot connect to iTunes Store'.

This is a general message that the AppStore server returns to your device when the AppStore could not complete a purchase. It can be due to several reasons. The username or password may be incorrect. You may have cancelled mid-way. You may have changed your Apple ID recently, on another device. If this is the case, you may have to sign out and sign in again with the new Apple ID. It could also be a case of updating to the latest version of iOS, or ensuring that the time zone on your device is correct. Apple has a dedicated support page for the message here.
 
I have bought an in-app purchase, but I would like to install the app on a different device. Do I need to buy the in-app purchase again?

No, you don’t have to. You can download the app again from the AppStore on your new device. Then, go to the App's, Settings (in the App itself, not the Settings of your device), and click 'Restore Purchase'.

Please make sure that you are signed in on your new device, and that you are using the AppStore with the same Apple ID, otherwise the AppStore will not recognize it as a previous purchase.

 

Does this app support Family Sharing?

The free version of this app can be shared across your family but unfortunately the in-app purchases and subscriptions cannot.

General:
 

Is there an Android version of this app?

Unfortunately we do not supply an Android version at this time.

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Is there a Mac version of this app?

Unfortunately we do not supply a Mac version at this time.

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Is there a Windows (PC) version of this app?

Unfortunately we do not supply a PC version at this time.

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Is the app available in other languages?

Unfortunately the app is currently only available in English.

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I cannot find the app in the AppStore anymore?

It is possible that you may not have updated to the latest iOS version, in which case the App Store will not show apps compiled against that version. To download and install the latest iOS update, go to Settings / General / Software Update on your device.

Occasionally we may retire an app from the AppStore for business reasons.

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I have a question not covered here.

No problem. Please email support@h2software.com for all support questions and feature requests. We look forward to hearing from you.