FAQ

Popular:
 
How can I remove the SAMPLE watermark on the timesheet?

You can do this by upgrading to the Pro version of the app, which is available through an in-app purchase. Please go to the Settings section of the app, click on 'Upgrade to Pro', and proceed from there.
 
If I buy the full version, will the "Sample" mark be removed from existing receipts?
Yes, the full version will remove the "Sample" mark from all receipts, including the ones you have already created.
 
How do I sign a timesheet? I can add a signature box but where is the option to sign electronically?
To add a signature, tap the Action button on the top right corner of the app. Choose 'Create PDF'. The app will then create a PDF from the timesheet. On the PDF screen, tap the Pen icon to indicate that you would like to modify the PDF. Click on the Plus icon bottom-right, and select your signature. You may have to create a new signature if you have never used this feature before, otherwise tap your signature. The signature will appear on the PDF. Move it into the Signature box and tap 'Done'.

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I have reinstalled this app, the time entries have synced correctly but the app no longer has the Pro version?

To restore your Pro version, please click on "Restore Purchases" in the Settings screen of the app. The reason this does not sync is because the app uses your Apple ID to sync to iCloud for the database (which happens automatically), and it uses the same Apple ID to retrieve the in-app purchases from the Apple AppStore (and syncing does not happen automatically).

Timers on Home Screen:

 

I have a project that is no longer active. Can I remove the timer on the Home screen?

Yes, you can go into the settings of your project and switch off the timer there.

 

Managing Time Entries:
 
Are my time entries saved to the cloud, and can they be retrieved when I re-install the app on another device?

Yes, as of version 1.5, your time entries are saved to iCloud, and will sync with other devices. Please note you must be logged in with the same iCloud Apple ID on each device for this to work.

The App uses Apple CloudKit technology to sync the data, and your data is stored in a private database on Apple's iCloud servers. We have no access to this private database.

I have several time entries on a single day, why is there only one time entry on the timesheet?

The app combines all time entries for a day into one time entry with breaks. For example, a time entry of 8.00 AM to 10.00 AM and a time entry of 9.00 AM to 11.00 AM results in one time entry of 8.00 AM to 11.00 AM, with no breaks.

As another example, a time entry of 8.00 AM to 9.00 AM and a time entry of 10.00 AM to 11.00 AM results in one time entry of 8.00 AM to 11.00 AM, with 1 hour break.
 
Some of my time entries have disappeared on the timesheet! Where are they?

It could be that your time entry has been 'eclipsed' by another time entry. For example, a time entry of 8.00 AM to 11.00 AM will eclipse a time entry of 9.00 AM to 10.00 AM.

Another reason could be that your time entry is part of a project, and your timesheet is not generated for that particular project. In that case the time entry will not appear. The time entry screen indicates if a time entry is part of particular project. You can also remove or change the entry's connection with the project there.

I don't want the breaks on the time sheet, can I remove them?

Yes, the alternative is to have all time entries individually for each day. You can specify this in the Options screen.

 

I want to remove the weekend days. Can I do this?
Yes you can, you can choose to omit any day of the week that is usually empty. This is typically the weekend, but could be any other day. You can specify them in the Options screen.

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I want to remove all days without any work. Can I do this?
Yes you can, to do this you can choose to select all week days in "omit empty days".

 

Can I change the start of the week to a different day?

The app uses the start day of the week of the Region that you have set for your device. To change the start day, go to the Settings app, click 'General', and then click 'Language & Region'. For example, switching to the United Kingdom region changes the start day to Monday.
 
Generating Timesheets:
 

I have changed some options but the timesheet does not update?

The timesheet does not update automatically after a change in one option. Please tap 'Generate' (top right in the Options screen) to generate a new timesheet after you have changed one or more options.

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The rates in my project timesheet are not the ones that I expected?

Please note that projects have dedicated rates, which you can set in the settings for your project. They will originally be set to the default rates from the Settings screen.

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How does the timesheet treat partial hours (fractional pay)?

Partial hours are fully reflected through fractional pay. For example, if you work 30 minutes at an hourly rate of $10, then the timesheet will add $5 to the Total Pay, half the amount of hourly pay.

If you do not wish to add this partial payment, you can edit the time entry and remove the minutes, so that the timesheet will only report whole hours.

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Can I change the currency of the app?

The app uses the currency of the Region that you have set for your device. To change the currency, go to the Settings app, click 'General', and then click 'Language & Region'. For example, switching to the United Kingdom region changes the currency to Pounds Sterling.

Changing the currency will only change the currency symbol, the app will not convert amounts to different currencies.

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In-App Purchases:
 
Where can I buy the in-app purchase that this app offers?
Within the app, please go to Settings, where you can view the in-app purchase description and price, and please proceed from there. Thank you for purchasing an in-app purchase, it is much appreciated.
 
I am getting the error message 'Cannot connect to iTunes Store'.

This is a general message that the AppStore server returns to your device when the AppStore could not complete a purchase. It can be due to several reasons. The username or password may be incorrect. You may have cancelled mid-way. You may have changed your Apple ID recently, on another device. If this is the case, you may have to sign out and sign in again with the new Apple ID. It could also be a case of updating to the latest version of iOS, or ensuring that the time zone on your device is correct. Apple has a dedicated support page for the message here.
 
I have bought an in-app purchase, but I would like to install the app on a different device. Do I need to buy the in-app purchase again?

No, you don’t have to. You can download the app again from the AppStore on your new device. Then, go to the App's, Settings (in the App itself, not the Settings of your device), and click 'Restore Purchase'.

Please make sure that you are signed in on your new device, and that you are using the AppStore with the same Apple ID, otherwise the AppStore will not recognize it as a previous purchase.

 

Does this app support Family Sharing?

The free version of this app can be shared across your family but unfortunately the in-app purchases and subscriptions cannot.

General:
 

Is there an Android version of this app?

Unfortunately we do not supply an Android version at this time.

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Is there a Mac version of this app?

Unfortunately we do not supply a Mac version at this time.

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Is there a Windows (PC) version of this app?

Unfortunately we do not supply a PC version at this time.

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Is the app available in other languages?

Unfortunately the app is currently only available in English.

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I cannot find the app in the AppStore anymore?

It is possible that you may not have updated to the latest iOS version, in which case the App Store will not show apps compiled against that version. To download and install the latest iOS update, go to Settings / General / Software Update on your device.

Occasionally we may retire an app from the AppStore for business reasons.

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I have a question not covered here.

No problem. Please email support@h2software.com for all support questions and feature requests. We look forward to hearing from you.

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